Case Management and Investigation for Reporting Entities
An alert is only the beginning; someone has to investigate it and decide. We build the case management and investigation that turns raw alerts into sound, documented decisions your business can defend.
The Work Between an Alert and a Report
Monitoring raises alerts, but an alert is not a conclusion. Each one has to be investigated: the facts gathered, the customer and activity understood, and a decision reached on whether it is genuinely suspicious. This investigation stage is where compliance is really done, and where a weak process lets real risk be closed too quickly.
Every Case Decided and Documented
A good investigation ends in a clear decision: close the case or escalate it to a report. Either way, the reasoning has to be recorded. We build case files that capture what was reviewed, what was found, and why the decision was made, so every disposition is defensible and an examiner can follow your thinking from alert to outcome without guessing.
Case Creation
We turn each alert into a structured case ready for proper investigation.
Investigation Workflow
We build the steps analysts follow to investigate a case thoroughly and consistently.
Disposition Decisions
We set how cases are closed or escalated, with the reasoning always recorded.
Audit Trail
We document every case end to end, so each decision stands up later.
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Businesses We Support With Cases
We build case management and investigation for money services businesses, payment service providers, cryptocurrency platforms, currency exchanges, real estate firms, and the many other reporting entities handling alerts under the PCMLTFA.
We support banks with program design, oversight, & regulatory examination readiness.
We help credit unions meet obligations proportionate to their membership and scale.
We handle registration, renewals, reporting, & controls FINTRAC expects from you.
We cover Bank of Canada registration alongside your anti money laundering obligations.
We establish what your wallet activity triggers, then build only what applies.
We build compliance around what your product does, before volumes and questions arrive.
We register virtual currency dealers and build the reporting their activity demands.
We support financial institutions across registration, program build, and reporting duties.
Why Businesses Choose Our Approach
Properly Investigated
We build investigations that reach the facts, so cases are decided on evidence rather than closed to clear a queue.
Clearly Decided
We make each disposition a documented decision, so closing or escalating a case is always a defensible judgement.
Fully Traceable
We keep a complete audit trail, so an examiner can follow every case from first alert to final outcome.
Serving Businesses Across Canada
We deliver case management and investigation right across Canada, from Toronto and Montreal to Vancouver and Calgary, and for foreign reporting entities carrying Canadian obligations wherever they happen to operate.
Let's Talk About Your Compliance Needs
Schedule a Free Consultation
Whether you’re starting a new MSB or need ongoing AML support, our team responds within one business day.
Case Management Questions
Clear answers to the questions Canadian businesses ask most about investigating alerts and managing compliance cases under the PCMLTFA and FINTRAC.
What is AML case management?
The process of turning alerts into structured cases, investigating them, and reaching a documented decision to close or escalate each one.
How does an alert become a case?
A raised alert is opened into a case, assigned for investigation, and worked through until the activity is understood and a decision is made.
What happens at a case's end?
The case is either closed with reasons recorded, or escalated to a suspicious transaction report where the concern is confirmed.
Why document every case decision?
Because FINTRAC expects to see why each case was closed or escalated, and undocumented decisions look like no decision was made.
How is this different from monitoring?
Monitoring raises alerts. Case management investigates them and decides the outcome, turning a flag into a defensible compliance decision.