Ongoing Customer Monitoring for Reporting Entities
Onboarding a customer is the start, not the end, of your obligation. We build the ongoing monitoring that keeps every customer understood long after they pass your initial checks and join your books.
Due Diligence Does Not End at Onboarding
A customer who was low-risk at onboarding can change. Their behaviour shifts, their circumstances move, their risk rises. Ongoing monitoring is the PCMLTFA duty to keep watching, so your understanding of each customer stays current and a relationship that drifts from its expected profile is noticed rather than missed.
Keeping Every Customer Current
Monitoring is more than watching transactions. It means keeping customer information up to date, reassessing risk when things change, and reviewing relationships on a schedule set by their risk level. We build the periodic reviews and trigger events that keep your files accurate and your risk ratings live, so a customer is never understood only as they were on the day they joined.
Periodic Reviews
We schedule reviews by risk level, so higher-risk customers are revisited more often.
Trigger Events
We define the events that prompt a review outside the normal schedule.
Information Refresh
We keep customer information current, so your records never quietly fall out of date.
Risk Reassessment
We update each customer's risk rating as their behaviour and profile change.
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Businesses We Support With Monitoring
We build ongoing customer monitoring for money services businesses, payment providers, cryptocurrency platforms, currency exchanges, real estate firms, and the many other reporting entities maintaining customer relationships under the PCMLTFA.
We support banks with program design, oversight, & regulatory examination readiness.
We help credit unions meet obligations proportionate to their membership and scale.
We handle registration, renewals, reporting, & controls FINTRAC expects from you.
We cover Bank of Canada registration alongside your anti money laundering obligations.
We establish what your wallet activity triggers, then build only what applies.
We build compliance around what your product does, before volumes and questions arrive.
We register virtual currency dealers and build the reporting their activity demands.
We support financial institutions across registration, program build, and reporting duties.
Why Businesses Choose Our Monitoring
Risk Based
We tie review frequency to risk, so higher-risk customers get more attention and low-risk ones are not needlessly re-checked.
Genuinely Current
We keep customer information and risk ratings up to date, so your files reflect the customer as they are now.
Drift Detecting
We build reviews that catch a customer who no longer matches their profile, before that gap becomes a problem.
Serving Businesses Across Canada
We deliver ongoing customer monitoring right across the whole of Canada, from Toronto and Montreal to Vancouver and Calgary, and for foreign reporting entities carrying Canadian obligations wherever they operate.
Let's Talk About Your Compliance Needs
Schedule a Free Consultation
Whether you’re starting a new MSB or need ongoing AML support, our team responds within one business day.
Ongoing Monitoring Questions
Clear answers to the questions Canadian businesses ask most about ongoing customer monitoring and keeping due diligence current under the PCMLTFA.
What is ongoing customer monitoring?
The continuing duty to keep customer information current, reassess risk, and review relationships after onboarding, so your understanding stays accurate over time.
How often must we review customers?
On a schedule set by risk level: higher-risk customers more frequently, lower-risk ones less often, plus reviews prompted by trigger events.
What is a trigger event?
A change that prompts a review outside the normal schedule, such as unusual activity, a new product, or a shift in circumstances.
Is this the same as transaction monitoring?
Transaction monitoring watches individual transactions. Ongoing customer monitoring keeps the whole customer relationship, information, and risk rating current.
Why does ongoing monitoring matter?
Because risk changes over time. Monitoring catches a customer who no longer matches their profile, which a one-time check at onboarding would miss.