Customer Verification Services for Reporting Entities
Collecting a customer’s details is easy; proving that they are truly real is the harder part. We build the verification that confirms identity reliably, whether you onboard in person or entirely online.
Verification Is Where Onboarding Succeeds or Fails
Anyone can type a name and address into a form. Verification is the step that confirms those details belong to a real person who is who they claim to be. Done well, it stops fraud and satisfies the PCMLTFA. Done weakly, it lets bad actors through and leaves your files failing examination.
Verifying Customers You Never Meet
Most customers now onboard without ever setting foot in an office, and that is exactly where verification gets hard. We build methods that work remotely, from government photo identification checks to the dual-process method using independent, reliable sources, so you can verify someone online with the same confidence as across a counter, and prove how you did it.
Photo Identification
We verify customers against government-issued photo identification, in person or remotely.
Dual-Process Method
We verify identity from two independent, reliable sources when photo identification is not used.
Remote Onboarding
We build verification that works for customers you onboard entirely online.
Re-Verification
We re-verify identity when records age or doubt about a customer arises.
Ready to Simplify Your Compliance?
Businesses We Verify For
We build customer verification for money services businesses, payment service providers, cryptocurrency platforms, currency exchanges, real estate firms, and many other reporting entities that onboard new customers under the PCMLTFA.
We support banks with program design, oversight, & regulatory examination readiness.
We help credit unions meet obligations proportionate to their membership and scale.
We handle registration, renewals, reporting, & controls FINTRAC expects from you.
We cover Bank of Canada registration alongside your anti money laundering obligations.
We establish what your wallet activity triggers, then build only what applies.
We build compliance around what your product does, before volumes and questions arrive.
We register virtual currency dealers and build the reporting their activity demands.
We support financial institutions across registration, program build, and reporting duties.
Why Businesses Choose Our Verification
Fraud Resistant
We confirm a real person, not just matching documents, so impersonation and synthetic identities are far harder to slip through.
Remote Ready
We verify customers you never meet in person, so online onboarding stays both compliant and smooth for genuine customers.
Fully Evidenced
We keep proof of how each identity was verified, so your files hold up under FINTRAC or bank review.
Serving Businesses Across Canada
We deliver customer verification right across the whole of Canada, from Toronto and Montreal to Vancouver and Calgary, and for foreign reporting entities that carry Canadian obligations wherever they operate.
Let's Talk About Your Compliance Needs
Schedule a Free Consultation
Whether you’re starting a new MSB or need ongoing AML support, our team responds within one business day.
Customer Verification Questions
Clear answers to the questions Canadian businesses ask most about verifying customer identity, including online, under the PCMLTFA and FINTRAC methods.
How can we verify identity?
Through a FINTRAC-accepted method: government-issued photo identification, a reliable credit file, or the dual-process method using two independent sources.
Can we verify customers online?
Yes. Non-face-to-face verification is permitted when done properly, using accepted methods and technology that confirm the person is genuine.
What is the dual-process method?
Verifying identity by referring to two different reliable and independent sources, used when you are not relying on government photo identification.
How is this different from KYC?
Verification is the mechanism within KYC that actually confirms identity. KYC is the broader obligation to know who your customer is.
When should we re-verify a customer?
When existing records fall out of date, when details change, or when something raises doubt about a customer’s identity.